Tóm tắt:

This graduation paper focused on the real situation of Vinpearl Resort & Spa Hoi An. It is an analysis of the strengths and weaknesses of the Reception Department at the hotel. In my paper, I give some tables of the number of guests as well as business of Vinpearl Resort & Spa Hoi An to make more clearly. Through discussing these problems, I will provide some suggestions to improve the quality of the Reception Department in Vinpearl Resort & Spa Hoi An.