Tóm tắt:

Chapter 1. Is a the theoretical background of Tourism and Tourist, Hotel, and Hotel Business and customer service at the hotel; Chapter 2. Is a case description describing the overview of Memority Villas and Hotel and the real situation of the quality of customer service at this hotel; Chapter 3. Is the analysis, evaluation of the problems, and the suggestions for giving some solutions to attracting service customer’s to Memority Hotel & Villas.