Tóm tắt:

Part A is the introduction of the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study’s organization. Part B includes: Chapter I is theoretical background about hotel business and Food and Beverage Department. Chapter II is case description describing the overview of A La Carte Danang Beach hotel. Chapter III includes real situations of the service quality of Food and Beverage Department with the analysis and evaluation. Part C is the suggestions for improving the service quality of F&B Department at A La Carte Danang Beach hotel, and the conclusion.