Tóm tắt:

This purpose of this study is to propose and to recommend some solutions to improve the quality of the staff of the Housekeeping department at Ocean Haven Hotel. Beside, author also analyze some necessary issues about the status of technical facilities as well as the management of technical facilities at the Housekeeping department of Ocean Haven Hotel. Through this graduation paper, author found that À la Carte Hotel has face to many drawbacks. The Housekeeping staff did not perform well in the work process, affecting the hotel revenue. As a result, it is necessary that the hotel takes measures to improve this situation.