Tóm tắt:

This case study is carried out based on the theoretical background and the practical data. To obtain the results, author have collected all of the main related information about the restaurant, tourist, etc. from the primary and secondary sources, such as textbooks, the Internet, as well as the data of the Food and Beverage Department and the customer’s evaluations of the restaurant through my survey, findings, and observation. Based on this information, author would offer some characteristics of staff, service, organizational structure and tourist resource of the restaurant, then propose some suggestions to improve the service quality of the restaurant.