Tóm tắt:

This graduation report investigates the real situation and provides solutions to improving the quality of the accommodation service at Vanda Hotel Danang. This case study is based on theory and actual data. In order to get results, author have collected all major information about hotel, travel, etc. From primary and secondary sources, such as textbooks, the Internet, as well as data from the Accommodation Business and customer assessment of accommodation through our survey and findings. Based on this information, author will present some of the characteristics of the hotel's staff, services, organizational structure, and tourism resources, and then suggest some suggestions for improving its service quality.