Tóm tắt:

Part A: IntroductionIn this part, author would like to mention the reasons why I choose this topic, aims and objectives, the scope of the study, methods of the study as well as the organization of the study. Part B: Development - Chapter I is theoretical background about hotel business, reception department and characteristics of tourists - Chapter II is case description describing the overview of Diamond Sea Hotel and reception department at this hotel. - Chapter III includes real situation about reception activities and business situation with the analysis and evaluation. Part C: Solutions and Conclusion. In this part, I would like to suggest some solutions to attract tourist in Diamond Sea Hotel.