Tóm tắt:

This graduation paper an investigation into the real situation of VanDa hotel for the purpose of providing some solutions to improve the quality of staff at VanDa Hotel. This case study is carried out based on the theoretical background and the practical data. To obtain the results, author have collected all of the main related information about the hotel, tourist, etc. from the primary and secondary sources, such as textbooks, the internet, as well as the data of the Human Resource and the customer’s evaluations of the hotel through her survey, findings, and observation. Based on this information, author would offer some characteristics and deep analysis of staff, service, organizational structure and tourist resource of the hotel, then author would propose some suggestions to improve the quality of staff at Vanda Hotel.