Tóm tắt:

This is a study of the Service Quality of the Front Office Department at Seagull Hotel. Based on the analysis results of the information from Seagull Hotel, this study (a) states why author choose this topic, (b) gives some definitions involved in the hotel and Front Office Department, (c) analyses and evaluates the Service Quality of the Front Office Department at Seagull Hotel. Through this selection this topic for her graduation paper, author hope that you will have more .understanding about Front Office Department and Seagull Hotel.