Tóm tắt:

The study consists of 3 parts: In each part, I will discuss different issues. Part A is to introduce information in the rationale, the aims and objectives, the scope of the study, the methods of the study and the organization of the study. Part B is the development of the study. In this part, I will focus on 3 chapters: Chapter 1: Theoretical Background Chapter 2: Case Description Chapter 3: Analyze and discuss about the real situation of the reception in Minh Toan Galaxy Hotel and some solution to solve the problem to attract customers. Part C is conclusions and suggestions.