Table of Contents : Chapter 1. Perspectives on Voice Before Convergence; Chapter 2. Perspectives on Voice After Convergence; Chapter 3. Connecting IP Phones to the LAN Infrastructure; Chapter 4. Installing Cisco Unified Communications Manager Express; Chapter 5. Basic Cisco CME IP Phone Configuration; Chapter 6. Configuring Cisco Unified CME Voice Productivity Features; Chapter 7. Gateway and Trunk Concepts; Chapter 8. Configuring and Verifying Gateways and Trunks; Chapter 9. Cisco Unity Express Concepts; Chapter 10. Cisco Unity Express Configuration; Chapter 11. Introducing the Smart Business Communications System;Chapter 12. Configuring and Maintaining the UC500 Series for Voice; Chapter 13. Final Preparation.
