Tóm tắt:

Providing readers the evaluation of the impacts of outsourcing in the hospitality industry on performance and service quality within the context that restaurants and hotels are short of staffs post COVID-19 after they attempted to cut down a number of employees in order to reduce the operational costs and maintain the operations of business establishments. Therefore, managers can utilize this approach to fill up their role positions in a short-term and gradually seek other alternative stable and skillful labours in the long-term.