37961Managing innovation: Integrating technological, market and organizational change : 5 ed.
Managing Innovation is an established, bestselling text for MBA, MSc and advanced undergraduate courses on innovation management, management of technology, new product development and entrepreneurship. It is also widely used by managers in both the services and manufacturing sectors
37962Managing knowledge: A practical web-based approach
With this book, you will learn proven methods for identifying valuable information--corporate intellectual capital--and linking it to business processes before deploying an internal Web, sparing information managers frustration. The authors demonstrate how to begin this challenging task, how to keep it moving forward, and how to overcome cultural, political, and organizational barriers to success.
37963Managing mailing lists: Majordomo, LISTSERV, listproc, and smartlist
1. Introduction; 2. Designing a mailing list; 3. Maintaining lists with listproc; 4. Maintaining lists with majordomo; 5. Maintaining lists with smartlist; 6. Maintaining lists with LISTSERV lite; 7. Maintaining lists with sendmail; 8. Troubleshooting your lists; 9. Administering listproc; 10. Administering majordomo.
37964Managing oneself
In Managing Oneself, Peter Drucker explains how to do it. The keys: Cultivate a deep understanding of yourself by identifying your most valuable strengths and most dangerous weaknesses; Articulate how you learn and work with others and what your most deeply held values are; and Describe the type of work environment where you can make the greatest contribution. Only when you operate with a combination of your strengths and self-knowledge can you achieve true and lasting excellence. Managing Oneself identifies the probing questions you need to ask to gain the insights essential for taking charge of your career.
37965Managing operations across the supply chain
Part 1. Supply chain: A perspective for operations management; Part 2. Foundations of operations management; Part 3. Integrating relationships across the supply chain; Part 4. Planning for integrated operations across the supply chain; Part 5. Managing change in supply chain operations.
37966Managing quality service in hospitality: How organizations achieve excellence in the guest experience
Contents: Meeting guest expectations through planning; Setting the scene for the guest experience; Developing the hospitality culture: Everyone serves; Staffing for service; Training and developing employees to serve; Serving with a smile: Motivating exceptional service; Involving the guest: The cocreation of value.
37967Managing software development projects: Formula for success
This book addresses project discipline, communication between the people involved in the project, schedules, quality, managing priorities, product specifications, testing, and project review. Each chapter begins with revealing stories that illustrate how specific problems can be traced through a project and its people.
37968Managing technology in the hospitality industry
Contents: Hospitality technology systems; Hospitality technology components; Reservation systems; Rooms management and guest accounting applications; Property management system interfaces.
37969Managing the guest experience in hospitality
This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent Service". A "Moment of Truth" feature interspersed throughout the book provides an open-ended guest service vinette and allows the reader to provide an appropriate response or analysis of the situation that reflects an understanding of the principle being covered. A "Lessons Learned" section at the end of each chapter provides both practitioners and students with a review of the material quickly, in a useful, applied way
37970Managing the software process
Software process maturity, the repeatable process, the defined process, the managed process, the optimizing process.