30631Hotel and hospitality English (2CD)
This self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. It is ideal for front-line staff who need to communicate confidently in English to maintain good customer relations.
30632Hotel design
A new edition of the "bible" for design, planning, and development in the hospitality industry. As its predecessor has done for the last fifteen years, this book will serve as the "go-to" guide for architects, planners, and developers involved in hotel projects. It offers an overview of the industry; in-depth analysis of emerging trends; the latest how-to; and essential design, planning, and development criteria. 250 illustrations. The previous edition was published under the title Hotel Planning and Design.
30633Hotel English A Hands-On Course For Hotel Professionals
Content: Phone inquiries; Drivers, Doormen and Bellhops; Reception; Amenities; Requests for services; Directions; Tour planning; Handling complaints; Restaurant/ Ba; Business Center/Event Planning; Small Talk; Paying the Bill; Emergencies; Job Interviewing.
30634Hotel English A Hands-On Course For Hotel Professionals (2CD)
Content: Phone inquiries; Drivers, Doormen and Bellhops; Reception; Amenities; Requests for services; Directions; Tour planning; Handling complaints; Restaurant/ Ba; Business Center/Event Planning; Small Talk; Paying the Bill; Emergencies; Job Interviewing.
30635Hotel English A Hands-On Course For Hotel Professionals (2CD)
Content: Phone inquiries; Drivers, Doormen and Bellhops; Reception; Amenities; Requests for services; Directions; Tour planning; Handling complaints; Restaurant/ Ba; Business Center/Event Planning; Small Talk; Paying the Bill; Emergencies; Job Interviewing.
30636Hotel front office management: Fourth edition
Hotel front office management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. Specific changes to the fourth edition include the following: Introduction to Hotel Management, Hotel organization and the front office manager, Effective interdepartmental communications, Property management systems, ...
30637Hotel front office simulation: A workbook and software package
Offering a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office. It covers to aking, changing, and canceling reservations (for individuals and groups), Checking in/registering walk-ins and guests with reservations, Handling posting and folio management.
30638Hotel Front Office Training Manual with 231 SOP: Professional Front Office Management Guide for Hoteliers & Hospitality
Presenting 12 chapters ssuch as Reservation policy and procedure; Reservation supervisor's policy and procedure; Guest service agent;s policy and procedure; Cashier's policy and procedure; Front office duty manager's policy and procedure; ...
30639Hotel II
This book is an overview of contemporary changing Hotel architecture reflected the growing tourist industry. Hotel II featuring a collection of the best designed major hotels worldwide includes the space interior design and in the selection presented of Hotel II includes the latest hotels and motels that are both profitable and artistic.
30640Hotel Investments: Issues & Perspectives: 2nd ed.
Overview of the lodging industry; Hotel investment climate - wall street perspective; Lodging REITs; Asset management; Franchising in the hotel industry.