3001An investigation into the real situation and some solutions to improving the service quality of the reception department at Samdi Hotel
The graduation paper embarks on a study of real context at reception outlet in Samdi Hotel. Accordingly, an analysis of actual problems in the outlet will be exposed clearly related to quality - based reception department. Through the discussion about the problems, author wwould like to give some recommendations for Samdi Hotel to enhance customer service skills at the Reception Department, author hope my recommendations will help the hotel exceed customer’s expectation and contribute to the growth of hospitality industry of the hotel.
3002An investigation into the real situation and some solutions to improving the service quality of the restaurant at Shara Hotel Da Nang
The first is to learn about the status of business operations and service quality of the restaurant at Shara Hotel Danang; The second is to analyze and evaluate the strengths, weaknesses and factors that directly affect the service quality of the restaurant; Finally, from the above establishments, some solutions are proposed to overcome limitations and improve service quality, contributing to the development of the restaurant.
3003An investigation into the real situation and some solutions to improving the service quality of the restaurant of Palazzo Hotel
Chapter I: Theoretical background; Chapter II: Case description; Chapter 3: Analysis and evaluation.
3004An investigation into the real situation and some solutions to improving the sevice process of the front desk at Dan Oasis hotel
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and solutions; Chapter 6: Conclusions and suggestions.
3005An investigation into the real situation and some solutions to improving the stay service quality of Hoang Dai II hotel
Chapter 1. Theoretical background; Chapter 2. Case description; Chapter 3. Analysis and evaluation.
3006An investigation into the real situation and some solutions to improving the technical facilities of food and beverage department at À La Carte Danang Beach Hotel
This paper aims at studying the theoretical and practical issue about an investigation into the real situation, there by finding out the advantages and disadvantages of À La Carte Hotel Da Nang. Especially, this purpose of this study is to propose and to recommend some solutions to improve the technical facilities of food and beverage Department at À La Carte Danang beach Hotel. Besides, I also analyze some neccessary issues about the status of technical facilities as well as the management of technical facilities at the restaurant of À la Carte Hotel. Through this graduation paper, I found that À la Carte Hotel has face to many drawbacks. The technical facilities in the restaurant of the À la Carte Hotel are not really good to ensure the quality of serving customers in the best conditions. As a result, it is necessary that the hotel takes measures to improve this situation.
3007An investigation into the real situation and some solutions to mproving the quality of domestic tours at Viet Xua va Nay company
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5. Difficulties and solutions; Chapter 6. Conclusions and suggestions.
3008An investigation into the real situation and some solutions to perfecting the service quality of reception department at Holiday Beach Da Nang Hotel And Resort
Chapter 1 is theoretical background about the hotel business and reception department; Chapter 2 is case description describing the overview of Reception Department at Holiday Beach Hotel and Resort; Chapter 3 includes: Situation of Reception Service Quality at the Holiday Beach Hotel and Resort.
3009An investigation into the real situation and some solutions to service quality of the reception department at Dragon sea hotel
The graduation paper embarks on a study of real situation at reception department in Dragon Sea Hotel. Through the analysis, I would like to give some suggestions for Dragon Sea Hotel to improve the service quality at the Reception Department, I hope that suggestions will help the hotel and contribute to the growth of the hotel.
3010An investigation into the real situation and some solutions to service quality of the reception department at Golden Sea Hotel
The graduation paper embarks on a study of real situation at reception department in Golden Sea Hotel. Through the analysis, I would like to give some suggestions for Golden Sea Hotel to improve the service quality at the Reception Department, I hope that suggestions will help the hotel and contribute to the growth of the hotel.