28631Hotel English A Hands-On Course For Hotel Professionals
Content: Phone inquiries; Drivers, Doormen and Bellhops; Reception; Amenities; Requests for services; Directions; Tour planning; Handling complaints; Restaurant/ Ba; Business Center/Event Planning; Small Talk; Paying the Bill; Emergencies; Job Interviewing.
28632Hotel English A Hands-On Course For Hotel Professionals (2CD)
Content: Phone inquiries; Drivers, Doormen and Bellhops; Reception; Amenities; Requests for services; Directions; Tour planning; Handling complaints; Restaurant/ Ba; Business Center/Event Planning; Small Talk; Paying the Bill; Emergencies; Job Interviewing.
28633Hotel English A Hands-On Course For Hotel Professionals (2CD)
Content: Phone inquiries; Drivers, Doormen and Bellhops; Reception; Amenities; Requests for services; Directions; Tour planning; Handling complaints; Restaurant/ Ba; Business Center/Event Planning; Small Talk; Paying the Bill; Emergencies; Job Interviewing.
28634Hotel front office management: Fourth edition
Hotel front office management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. Specific changes to the fourth edition include the following: Introduction to Hotel Management, Hotel organization and the front office manager, Effective interdepartmental communications, Property management systems, ...
28635Hotel front office simulation: A workbook and software package
Offering a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office. It covers to aking, changing, and canceling reservations (for individuals and groups), Checking in/registering walk-ins and guests with reservations, Handling posting and folio management.
28636Hotel Front Office Training Manual with 231 SOP: Professional Front Office Management Guide for Hoteliers & Hospitality
Presenting 12 chapters ssuch as Reservation policy and procedure; Reservation supervisor's policy and procedure; Guest service agent;s policy and procedure; Cashier's policy and procedure; Front office duty manager's policy and procedure; ...
28637Hotel II
This book is an overview of contemporary changing Hotel architecture reflected the growing tourist industry. Hotel II featuring a collection of the best designed major hotels worldwide includes the space interior design and in the selection presented of Hotel II includes the latest hotels and motels that are both profitable and artistic.
28638Hotel Investments: Issues & Perspectives: 2nd ed.
Overview of the lodging industry; Hotel investment climate - wall street perspective; Lodging REITs; Asset management; Franchising in the hotel industry.
28639Hotel investments: Issues & perspectives: 4th ed.
Presenting the contents to overview of the lodging industry, the relationship between the U.S. Economy and the lodging industry, hotel development costs, asset management 101, mixed -use resorts, impact.
28640Hotel management and operations: Third edition
This book includes contents such as oranization; general managers: a view at the top; Operations: rooms; Operations: housekeeping, engineering, and security; Food and beverage division; marketing and associated acyivities; Financial control and information management; Human resources policy management.