2691An investgation into the real situation and some solutions to improving the service quality of the reception department at Bao Son international hotel
This study will research the whole operation of reception department at Bao Son International hotel in all aspects, especially, focus on the real situations and solutions to improving the service quality of the receptionist at Bao Son International hotel.
2692An investgation into the real situation and some suggestions to enhancing the quality of reception department at Vian Hotel Da Nang
This graduation paper investigates the real situation and provides solution to enhancing the quality of the Reception Department at Vian Hotel. This case study is carried out based on the theoretical background and the practical data. To obtain the results, author have collected all of the main related information about the reception, tourist, etc. from the primary and secondary sources, such as textbooks, the internet, as well as the data of the Reception department and the customer’s evaluations of the reception through by author survey, findings, and observation. Based on this information, author would offer some characteristics of staff, service, organizational structure of the hotel, then propose some suggestions to improve the service quality of the hotel.
2693An investgation of Moon Light 2 Hotel Da Nang and some solutions to attracting more tourists
Theoretical background about tourism and characteristic about tourism; Description describing the overview of Moonlight 2 Hotel and sketchy knowledge of inbound tourists; Includes real situation about tourists at Moonlight 2 Hotel with the analysis and evaluation; Suggesting and concluding the topic.
2694An investigate into the real situation of the reception department at Tuyet Son Hotel and some suggestions to improving its service quality
The graduation paper embarks on a study of real context at reception outlet in Tuyet Son Hotel. Accordingly, an analysis of actual problems in the outlet shall be exposed clearly related to quality – based reception department. Through the discussion about the problems, author would like to give some recommendations for Tuyet Son Hotel to enhance customer service skills at the reception department. Author hope my recommendations will help the hotel exceed customer’s expectation and contribute to the growth of hospitality industry of the hotel.
2695An investigatin into the current situations and solutions to increasing the turnover and margin of restaurant business of Vian Hotel in Da Nang city
Theoretical background, case description, analysis and evalution, difficulties and solutions. Suggestions and conclusion.
2696An investigation and solution to improving guests satisfaction with Danang Luxury Hotel's service
Part A: Introduction; Part B: Development: Chapter 1: Theoretical background. Chapter 2: Case description. Chapter 3: Analysis and evluation; Part C: Conclusion and suggestions.
2697An investigation and some solutions for improving the service quality of the restaurant department at Stella Maris Beach hotel
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclusions and suggestions.
2698An investigation and some solutions to improve the serving operation for In-house guest of the receptionist at Bien Vang hotel
Theoretical background; Case description; Conclusion and suggestion.
2699An investigation and some solutions to improving the quality of the staff of the housekeeping department at Ocean Haven Hotel
This purpose of this study is to propose and to recommend some solutions to improve the quality of the staff of the Housekeeping department at Ocean Haven Hotel. Beside, author also analyze some necessary issues about the status of technical facilities as well as the management of technical facilities at the Housekeeping department of Ocean Haven Hotel. Through this graduation paper, author found that À la Carte Hotel has face to many drawbacks. The Housekeeping staff did not perform well in the work process, affecting the hotel revenue. As a result, it is necessary that the hotel takes measures to improve this situation.
2700An investigation and some solutions to improving the service quality of the food and beverage department of Grandvrio Ocean Resort Danang
This graduation paper investigates the real situation and provides solutions to improving the service quality of the Food and Beverage Department at Grandvrio Ocean Resort Danang. This case study is carried out based on the theoretical background and the practical data. To obtain the results, I have collected all of the main related information about the restaurant, tourist, etc. from the primary and secondary sources, such as textbooks, the Internet, as well as the data of the Food and Beverage Department and the customers’ evaluations of the restaurant through her survey, findings, and observation. Based on this information, author would offer some facts of staff, service, organization structure and tourist resource of the restaurant, then propose some suggestions to improve the service quality of the restaurant.