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Services marketing an Asia : managing people, technology and strategy

Tác giả: Christopher Lovelock, Jochen Wirtz, Hean Tat Keh

Understanding services, focus on customers and managing relationships, creating value in a competitive market, planning and managing service delivery, Issues for senior management.

Rules of thumb for onlin research

Tác giả: Diana Roberts Wienbroer

This book is designed for students to use on their own while they are working at the computer. It can help students who just need facts from reliable source and those who are working on sophisticated research projects.

Security engineering : a guide to building dependable distributed systems

Tác giả: Ross J. Anderson

This book is divided into three parts: The first looks at basic concepts, starting with the central concept of a security protocol, and going on to human-computer interface issues, access controls, cryptology, and distributed system issues; The second part looks in much more detail at a number of ...

Security in computing

Tác giả: Charles P. Pfleeger

1. Is there a security problem in computing?; 2.Basic encryption and decryption; 3. Secure encryption systems; 4. Using encryption; 5. Protocols and practices; Program security; 6. Protection in general-purpose operating systems; 7. Designing trusted operating systems; 8. Data base security; ...

The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches

Tác giả: Roger Schwarz

Part 1: Getting started; Part 2: Sentence basics; Part 3: Sentence development; Part 4: Common sentence problems and how to avoid them; Part 5: Paragraph basic; Part 6: Paragraph development; Part 7: Common paragraph problems and how to avoid them,...