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This is service design methods, a companion to this is service design doing : expanded service design thinking methods for real projects : 1st ed.

Tác giả: Marc Stickdorn , Markus Edgar Hormess, Markus Hormess, Jakob Schneider

In this book, you’ll find 54 hands-on descriptions that help you DO the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion...

This is service design doing : applying service design thinking in the real world : a practitioner's handbook

Tác giả: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

This book is for everyone interested in customer experience, innovation, and collaborative creation. This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation...

Become a franchise owner! : the start-up guide to lowering risk, making money, and owning what you do

Tác giả: Joel Libava

Incuding 12 chapters such as 1. About James; 2. A Brief history of franchising, briefly; 3. Take the franchise quiz!; 4. Explained: the franchise business model with benefits; 5. Are you right or wrong for franchise ownership? Reviewing the quiz s results; 6. Search for a franchise without...

Giáo trình Giao dịch thương mại quốc tế

Tác giả: Phạm Duy Liên

Gồm 6 chương: Chương 1: Tổng quan vê giao dịch thương mại quốc tế; Chương 2: Incoterms - các điều kiện thương mại quốc tế; Chương 3: Hợp đồng trong giao dịch thương mại quốc tế; Chương 4: Xuất khẩu hàng hóa; Chương 5: Nhập khẩu hàng hóa; Chương 6: Xuất khẩu lao động.

Industrial relations systems

Tác giả: John Dunlop

An industrial relations system; The technical context of the workplace; The market context or budgetary constraints;...