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Dealing with difficult people

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

HBR guide to dealing with conflict

Tác giả: Amy Gallo

How can you deal with conflict at work in a way that is both professional and productive―where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what ...