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Breakthrough international negotiation : how great negotiators transformed the world's

Tác giả: Michael Watkins, Susan Rosegrant

This fascinating and instructive book offers a revealing, blow-by-blow description of secret, headline-making negotiations in the Middleast, Korea, Africa, and Bosnia, as well as an invaluable guide to conducting such a difficult process of tremendous practical application to a wide variety of ...

Personal conflict management : theory and practice : 2nd ed.

Tác giả: Suzanne Mccorkle, Melanie Reese

Section 1. The nature of interpersonal conflict and its causes. Section 2. Conflict management skills. Section 3. Conflict in specialized circumstances. Section 4. Conflict in context.

Dealing with difficult people

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

HBR guide to dealing with conflict

Tác giả: Amy Gallo

How can you deal with conflict at work in a way that is both professional and productive―where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what ...