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Difficult conversations : how to discuss what matters most

Tác giả: Douglas Stone, Bruce Patton, Sheila Heen

This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success.

Business and professional communication : a practical guide to workplace effectiveness : 2nd ed.

Tác giả: Kathryn Sue Young, Howard Paul Travis

Contents: Communicating for career success. Intrapersonal examination. Job searches, résumés, and cover letters interviewing. Basic skills for the first week. Writing skills and technology for the first week and beyond. Teamwork and your career. Decision making, problem solving, management, and ...

Connect : building exceptional relationships with family, friends, and colleagues

Tác giả: David L. Bradford, Carole Robin

The ability to create strong relationships with others is crucial to living a full life and becoming more effective at work. Yet many of us find ourselves struggling to build solid personal and professional connections or unable to handle challenges that inevitably arise when we grow closer to ...

Reinforcements

Tác giả: Heidi Grant- Halvorson

We all need help--especially in today's uber-collaborative workplaces. Here's the good news: humans are naturally wired to want to help each other. Now here's the bad: asking for help makes most of us wildly uncomfortable. As a result, we do a poor job of calling in the reinforcements we need, ...

HBR's 10 must reads on communication

Nhóm Tác giả: Harvard Business Review Press

Contents: Change the way you persuade; Harnessing the science of persuasion; The power of talk; The necessary art of persuasion; Is silence killing your company?; How to become an authentic speaker; Telling tales; How to pitch a brilliant idea; The five messages leaders must manage; Taking the ...