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HBR's 10 must reads on communication

Nhóm Tác giả: Harvard Business Review Press

Contents: Change the way you persuade; Harnessing the science of persuasion; The power of talk; The necessary art of persuasion; Is silence killing your company?; How to become an authentic speaker; Telling tales; How to pitch a brilliant idea; The five messages leaders must manage; Taking the ...

Leading through language : choosing words that influence and inspire

Tác giả: Bart Egnal

Part 1: The many face of Jargon. Part 2: Use the language leadership.

Difficult conversations : craft a clear message, manage emotions, focus on a solution

Nhóm Tác giả: Harvard Business Review Press

Presenting to What makes a conversation difficult?; Think it through; Prepare for the difficult conversation; Conduct the conversation; Follow through; Become a better communicator.

The connectors : how the world's most successful businesspeople build relationships and win clients for life

Tác giả: Maribeth Kuzmeski

Part 1. Winning business with relationships; Part 2. How do they do it? the 5 traits of connectors; Part 3: Applying the 5 connector traits; Part 4. Power tools for relationship building.

Excellence in business communication : 4th ed.

Tác giả: John V. Thill; Courtland L. Bovée

Part 1. Foundations of business communication; Part 2. The writing process; Part 3. Letters, memos, and other brief mesages; Part 4. Reports and proposals; Part 5. Employment messages; Part 6. Oral communication.