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Difficult conversations : craft a clear message, manage emotions, focus on a solution

Nhóm Tác giả: Harvard Business Review Press

Presenting to What makes a conversation difficult?; Think it through; Prepare for the difficult conversation; Conduct the conversation; Follow through; Become a better communicator.

The connectors : how the world's most successful businesspeople build relationships and win clients for life

Tác giả: Maribeth Kuzmeski

Part 1. Winning business with relationships; Part 2. How do they do it? the 5 traits of connectors; Part 3: Applying the 5 connector traits; Part 4. Power tools for relationship building.

Excellence in business communication : 4th ed.

Tác giả: John V. Thill; Courtland L. Bovée

Part 1. Foundations of business communication; Part 2. The writing process; Part 3. Letters, memos, and other brief mesages; Part 4. Reports and proposals; Part 5. Employment messages; Part 6. Oral communication.

Business communication : process & product : 8th ed.

Tác giả: Mary Ellen Guffey, Dana Loewy

Presents the market's most innovative coverage of workplace communication skills with an expanded emphasis on digital writing. Compelling, new infographics and a vibrant new design appeal to today's visual learners. Most importantly, the hallmark features that made Guffey the market leader ? ...

Business communication essentials (CD)

Tác giả: John V. Thill

This new book is a text, a workbook, and a Handbook of Grammar, Mechanics, and Usage, all-in-one package. This text offers students-especially those who lack proficiency in business English-the tools they need to succeed in today's workplace with a heavy emphasis on exercises to improve grammar, ...