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Foreign independent tours : planning, pricing, and processing

Tác giả: James Poynter

This book should be of interest to HND/diploma courses in toursim management; also as a reference tool for professional travel agents.

Information technology for travel and tourism

Tác giả: Inkpen Gary

Including the UK travel business, information technology, reservation systems, agency management systems, communicaton systems, foreign exchange systems, the future, choosing the right system.

The business of rural tourism : international perspectives

Tác giả: Page Stephen J, Getz Don

Tahoma; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Presenting 4 parts such as Issues in rural tourism: the literature and business issue, International case studies in the northern hemisphere, ...

The management of people in hotels and restaurants: 5th ed.

Tác giả: Donald E. Lundberg

Including three parts such as management theory àd the hospitality industry, personnel procedures in hotels/ restaurants, organized labor and the hospitality industry.

Ultimate service : the complete handbook to the World of the concierge

Tác giả: Holly Stiel and Delta Collins

The book includes topics such as building relationships, the telephone manager, handling routine and unusual requests, handling irate customers, and organizing a consierge department. Emphasis is placed on the responsibility of the consierge to provide the best possible service. The impact of the ...