An investigation into the real situation and some solutions to improving the quality of reception services at Centara Sandy beach resort DaNang

• Tác giả: Pham Thi Quynh Nhu |
• Giảng viên hướng dẫn: MA. Nguyen Thi Bich Giang |
• Chuyên ngành: Tiếng Anh Du lịch

Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation