CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the real situation and some solutions for improving the service quality of the reception department at Pho Hoi Riverside Resort
- Tác giả: Nguyen Thi Tuong Vi |
- Giảng viên hướng dẫn: Nguyen Thi Bich Giang, M.A |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclusions and suggestions.
An investigation into strengths and weaknesses of tour guide department at Fiditour company and some solutions for improving its service quality
- Tác giả: Võ Thị Hồng Diễm |
- Giảng viên hướng dẫn: Nguyễn Quỳnh Chi, M.A |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclusions and suggestions.
An investigation into the real situations and some solutions for improving customers’ satisfaction with reception department at Gem Riversdie Hotel
- Tác giả: Mai Trung Thuat |
- Giảng viên hướng dẫn: Duong Huu Phuoc, M.A |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclusions and suggestions.
An investigation into the real situation and some solutions for improving the quality of domestic tour business at Saigontourist Company Branch In Danang
- Tác giả: Nguyen Thi Thom |
- Giảng viên hướng dẫn: Nguyen Thi Bich Giang, M.A |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclusions and suggestions.
An investigation into the real situation and some solutions to improving the service quality of sightseeing guide office in Hoi An center for culture – sports – radio - television
- Tác giả: Nguyễn Dương Hiền Trâm |
- Giảng viên hướng dẫn: Phan Thị Thủy Tiên, M.A |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclusions and suggestions.