Tóm tắt:

This study researches the current domestic tour of Saigontourist in Da Nang. In this survey, I build a basis to improve service quality in tours in Da Nang. Collecting data, evaluating domestic tours, and customer regime for Saigontourist's services in the years 2019-2021. From there, looking for solutions to improve the quality of domestic tours, contributing to improving business efficiency, increasing revenue, and attracting more tourists to Saigontourist in the coming time.