Tóm tắt:

This graduation paper focused on the real situation of De L’amour Hotel. It is an analysis of the strengths and weaknesses of the Reception Department at the hotel. In my paper, I give some tables of the number of guests as well as the business of De L’amour Hotel to make more clear. By discussing these problems, I will provide some suggestions to improve the quality of the Reception Department in De L’amour Hotel.