Tóm tắt:

Chapter 1: Is the introduction of the graduation paper including rationale, aims, and objectives, the scope of the study, method of study, and study’s organization; Chapter 2: Is the theoretical background about the hotel business and Food and Beverage service in the hotel business; Chapter 3: Is the case description describing the overview of Danang Golden Bay Hotel and Food and Beverage service at this resort, especially at Horizon Restaurant; Chapter 4: Is an analysis of the general of the situation of Danang Golden Bay Hotel and the real situation about the service quality at The Horizon Restaurant; Chapter 5: Are difficulties of the F&B department and offer solutions to improve F&B services; Chapter 6: Is to make conclusions and give some suggestions for improving the Food and Beverage service quality at Danang Golden Bay Hotel and some suggestions for improving the Facility for English, the next research thesis.