Tóm tắt:

Part A is the introduction which includes the rationale, the aims and objectives, the scope of the study, the methods of the study, and the organization of the study; Part B comprises three following chapters: Chapter 1 is the theoretical background. Chapter 2 is the case description. Chapter 3 is the analysis of the real situation of the workforce at The Top Bar of À La Carte Hotel and the evaluation which clarifies the strengths and weaknesses of this department. Besides, this chapter also sets out solutions to improve the quality of the workforce at The Top Bar; The last part is part C – conclusion and suggestion. In this part, author would like to summarize the findings and suggest for internship site and for Duy Tan University.