Tóm tắt:

Chapter I shows some theoretical background about tourist, tourist, hotel business, hotel guest; Chapter II it presents an overview of Son Tung 5 Hotel Da Nang, the basic background of foundation and development, organizational structure, duties of each department, the facilities, structure of tourists coming to Son Tung 5 Hotel and marketing strategy of at Son Tung 5 Hotel; Chapter III is the analysis and evaluation of the problems.