40851Managing front office operations: Eight edition
Presenting the lodging industry, hotel organization, front office operations, reservations, registration, communications and guest services, security and the lodging industry, front office accounting.
40852Managing Hospitality Human Resources : 6th edition
Includes 4 parts: Employment laws, planning, and staffing; Human resources development; Compensation administration; Safety, disciplines, and ethics.
40853Managing hospitality human resources: Fourth edition
Part I: Employment laws, planning, and staffing; Part II: Human resources development; Part III: Compensation and labor issues; Part IV: Safety, discipline, and ethics.
40854Managing hotels effectively: Lessons from outstanding general managers
The environment of the hotel business; Service, people, and profits in the hotel business; An overvie of strategic planning; Planning in hotels; Hotel organization; Coordinating the activities of a hotel; Hotel staffing; Motivation.
40855Managing housekeeping operations
Presenting the role of housekeeping in hospitality operations, environmental and energy management, planning organizing the housekeeping department, housekeeping human resource issues, managing inventories, controlling expenses.
40856Managing housekeeping operations: 3rd ed.
Updated information includes the following topics: Energy management, sustainability and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.), security issues Health concerns (bedbugs, mold, viral outbreaks) Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, "bed wars," pillow menus, wireless Internet, etc.) Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing)
40857Managing in a time of great change
Contents: The theory of the business; Planning for uncertainty; The five deadly business sins; Managing the family business; Six rules for presidents; Managing in the network society; The new society of organizations; There are three kinds of teams; The information revolution in retail; The information executives need today.
40858Managing innovation: Integrating technological, market and organizational change : 5 ed.
Managing Innovation is an established, bestselling text for MBA, MSc and advanced undergraduate courses on innovation management, management of technology, new product development and entrepreneurship. It is also widely used by managers in both the services and manufacturing sectors
40859Managing knowledge: A practical web-based approach
With this book, you will learn proven methods for identifying valuable information--corporate intellectual capital--and linking it to business processes before deploying an internal Web, sparing information managers frustration. The authors demonstrate how to begin this challenging task, how to keep it moving forward, and how to overcome cultural, political, and organizational barriers to success.
40860Managing mailing lists: Majordomo, LISTSERV, listproc, and smartlist
1. Introduction; 2. Designing a mailing list; 3. Maintaining lists with listproc; 4. Maintaining lists with majordomo; 5. Maintaining lists with smartlist; 6. Maintaining lists with LISTSERV lite; 7. Maintaining lists with sendmail; 8. Troubleshooting your lists; 9. Administering listproc; 10. Administering majordomo.