38261Managing quality service in hospitality: How organizations achieve excellence in the guest experience
Contents: Meeting guest expectations through planning; Setting the scene for the guest experience; Developing the hospitality culture: Everyone serves; Staffing for service; Training and developing employees to serve; Serving with a smile: Motivating exceptional service; Involving the guest: The cocreation of value.
38262Managing software development projects: Formula for success
This book addresses project discipline, communication between the people involved in the project, schedules, quality, managing priorities, product specifications, testing, and project review. Each chapter begins with revealing stories that illustrate how specific problems can be traced through a project and its people.
38263Managing technology in the hospitality industry
Contents: Hospitality technology systems; Hospitality technology components; Reservation systems; Rooms management and guest accounting applications; Property management system interfaces.
38264Managing the guest experience in hospitality
This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent Service". A "Moment of Truth" feature interspersed throughout the book provides an open-ended guest service vinette and allows the reader to provide an appropriate response or analysis of the situation that reflects an understanding of the principle being covered. A "Lessons Learned" section at the end of each chapter provides both practitioners and students with a review of the material quickly, in a useful, applied way
38265Managing the software process
Software process maturity, the repeatable process, the defined process, the managed process, the optimizing process.
38266Managing time : focus on what matters, avoid distractions, get things done
Presenting to Why mange your time?; Assess yourself; Develop a plan; Execute your plan: time boxing; Keep yourself on track; Reassess yourself.
38267Managing tourism
This text brings together 30 articles from the journal to straddle the theory, concepts and practice of tourism. The growth and development of tourism in that time has been increasingly documented and the economic, social, cultural and environmental significance of tourism and its impact have also been critically examined and analyzed. This book is grouped into ten parts, of three chapters each, written by academics and practitioners in the UK and the rest of Europe, North America and the Caribbean, Far East and Australasia.
38268Managing up : forge strong ties, set clear expectations, promote your ideas
Contents: What is managing up?; Knowing your manager and yourself; Managing expectations; Communicating with your manager; Negotiating with your manager.
38269Managing visitor attractions: 2nd ed.
This book has been fully revised and updated to include new case studies on attractions in Singapore, seasonal variation, religion-based attractions, HRM issues and heritage tourism. It also includes five new chapters looking at attraction success and failure, interpretation, school excursions, managing gardens and brand management.
38270Managing water as an economic resource
The water problem, tackling the problem: lines of approach, constructing the policy mix, comparing the options, conclusions: the urgency of reform