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THE SIX SIGMA WAY : how to Maximize the impact of your change and improvement efforts

Tác giả: Peter S Pande; Robert P Neuman; Roland R Cavanagh

It explains the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. This book reveals how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer ...