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Managing front office operations : 10th ed.

Tác giả: Michael L. Kasavana, Ph. D

The tenth edition features several new sections related to the impact of technology on hotel operations. Including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet will affect guest...

Hospitality management and organisational behaviour : 5th ed.

Tác giả: Laurie J. Mullins, Penny Dossor

Chapter 1. Nature and scope of the hospitality industry; Chapter 2. Understanding the nature of the workforce; Chapter 3. Diversity management; Chapter 4. Organisational goals and structure; Chapter 5. Defining manament; Chapter 6. Nature of leadership; Chapter 7. Workforce motivation and...

English for tourism and hospitality in higher education studies

Tác giả: Hans Mol

Contents: What is tourism; What's your kind of tourism; Hospitality research; Careers in tourism and hospitality; Tourism marketing; The business of events tourism; The business of fun; Hospitality marketing; Tourism and culture; Managing people and money; External influences; Information, strategy...

High performance hospitality: Sustainable hotel case studies

Tác giả: Michele L Diener, Amisha Parekh, Jaclyn Pitera

Section 1: Research background. Section 2: Key findings. Section 3: Case studies.

Quantity food production, planning, and management: 3rd ed.

Tác giả: John B. Knight, Lendal H. Kotschevar

This classic hospitality management text continues to set the standard for planning production, executing culinary technique, and understanding food and beverage management. Chapters are logically organized, and each one discusses a separate element of successful hospitality operations management....