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Managing hotels effectively: Lessons from outstanding general managers

Tác giả: Eddystone C Nebel III

The environment of the hotel business; Service, people, and profits in the hotel business; An overvie of strategic planning; Planning in hotels; Hotel organization; Coordinating the activities of a hotel; Hotel staffing; Motivation.

Hotel operations management: second edition

Tác giả: David K. Hayes, Jack D. Ninemeier

1. The hotel industry: overview and professional career opportunities; 2. The hotel general manager; 3. Management, supervision, and service skills for the GM; 4. Human resources; 5. Accounting; 6. Revenue management; 7. Sales and marketing; 8. The front office; 9. Housekeeping; 10. Food and...

Check-In check-Out : managing hotel operations : 8th ed.

Tác giả: Gary K. Vallen, Jerome J. Vallen

Part 1: The hotel industry; Part 2: The reservation process; Part 3: Guest services and rate structures; Part 4: The hotel revenue cycle; Part 5: Technology.

Hotel front office management: Fourth edition

Tác giả: James A. Bardi

Hotel front office management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. Specific changes to the fourth edition include the following: Introduction to Hotel Management, Hotel organization...

Professional front office management

Tác giả: Robert H. Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin

This book provides the hospitality faculty members and trainers who teach them, practicing industry professionals in the front office departments of hotels throughout the world, and guests who will benefit as the practices described make their hotel  experiences more enjoyable.