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Supervisory skill builders for restaurant and foodservice operations : effective communication: 3rd ed.

Nhóm Tác giả: A nonprofit educational foundation

Overview; How well do you communicate?; Myths of communication; Roadblocks to effective communication; Communicating with a diverse audience; The elements of communication; Nonverbal communication; Verbal communication; Listening; Using communication resources; Using the telephone.

Supervisory skill builders for restaurant and foodservice operations : time management: 3rd ed.

Nhóm Tác giả: A nonprofit educational foundation

Overview; How well do you manage your time?; Where does the time go?; Developing time management skills; Diversity and time management; Tools for time management; Time management people skills; Procrastination.

Supervisory skill builders for restaurant and foodservice operations : leadership: 3th ed.

Nhóm Tác giả: A nonprofit educational foundation

Overview; How well do you use your leadership skills?; What is leadership?; Traits of leaders; Understanding diversity; The Myths surounding diversity; Influence; Leadership styles; Varying your leadership style; Assertiveness.

Contemporary club management : 2nd ed.

Tác giả: Joe Perdue

Contemporary Club Management is the best book on club management skills and competencies you can find. Renowned speakers and educators in the field of club management have contributed their insights on their topic of expertise and we've compiled them into one comprehensive text. You will find...

Restaurant management: Customers, operations, and employees: 3rd ed.

Tác giả: Robert Christie Mill

1. Introduction; 2. Understanding the customer; 3. Developing a marketing plan; 4. Promoting the operation; 5. Pricing and designing the menu; 6. Delivering high quality service; 7. The physical facility; 8. Food and beverage: From supplier to customer; 9. Kitchen equipment and interiors:...