Tóm tắt:

Giving you the English you need to talk to guests - from the moment they arrive at your hotel until the time they check out and you say goodbye. The 24 units focus on face-to-face communication with guests, plus telephoning and writing emails. Each unit begins with a conversation for you to listen to and read. The conversation presents the key language. Then there are activities for you to practise the key language including speaking exercises. There is an Answer key at the back of the book.